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Bridging the Soft Skills Gap: How to Teach the Missing Basics to Todays Young Talent, by Bruce Tulgan
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Solve the number one problem with today's young workforce—the soft skills gap
The number one challenge with today's young talent is a problem hiding in plain sight: the ever-widening soft skills gap. Today's new, young workforce has so much to offer—new technical skills, new ideas, new perspective, new energy. Yet too many of them are held back because of their weak soft skills.
Soft skills may be harder to define and measure than hard skills, but they are just as critical. People get hired because of their hard skills but get fired because of their soft skills.
Setting a good example or simply telling young workers they need to improve isn't enough, nor is scolding them or pointing out their failings in an annual review. However�you can teach the missing basics to today's young talent.
Based on more than twenty years of research, Bruce Tulgan, renowned expert on the millennial workforce, offers concrete solutions to help managers teach the missing basics of professionalism, critical thinking, and followership—complete with ninety-two step-by-step lesson plans designed to be highly flexible and easy to use.
Tulgan's research and proven approach has show that the key to teaching young people the missing soft skills lies in breaking down critical soft skills into their component parts, concentrating on one small component at a time, with the help of a teaching-style manager. Almost all of the exercises can be done in less than an hour within a team meeting or an extended one-on-one. The exercises are easily modified and customized and can be used as take-home exercises for any individual or group, to guide one-on-one discussions with direct-reports and in the classroom as written exercises or group discussions.
Managers—and their young employees—will find themselves returning to their favorite exercises over and over again. One exercise at a time, managers will build up the most important soft skills of their new, young talent. These critical soft skills can make the difference between mediocre and good, between good and great, between great and one of a kind.
- Sales Rank: #172819 in Books
- Published on: 2015-09-15
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x 1.10" w x 6.40" l, .0 pounds
- Binding: Hardcover
- 288 pages
From the Inside Flap
Today's new young workforce has so much to offer—new technical skills, new ideas, new perspective, new energy. Yet too many of them are held back, and driving the grown-ups crazy, because of their weak soft skills.
Here's what managers say:
- "They just don't know how to behave professionally."
- "They arrive late, leave early, dress inappropriately, and spend too much time on social media."
- "They know how to text but they don't know how to write a memo."
- "They don't know what to say and what not to say or how to behave in meetings."
- "They don't know how to think, learn, or communicate without checking a device."
- "They don't have enough respect for authority, and don't know the first thing about good citizenship, service or teamwork."
Soft skills may be harder to define and measure than hard skills, but they are just as critical. People get hired because of their hard skills but people get fired because of their soft skills.
Managers ask: "Why should it be my problem to teach these soft skills? They should have learned these things from their parents or in school. How can I teach these soft skills when I don't even remember how I learned them myself?"
Here's the bad news: Setting a good example or simply telling young workers they need to improve isn't enough. Nor is scolding them or pointing out their failings in an annual review.
Here's the good news: You can teach the missing basics to today's young talent.
Now, based on more than twenty years of research, renowned expert on the Millennial workforce Bruce Tulgan offers concrete solutions to help managers teach the missing basics of professionalism, critical thinking, and followership—complete with 92 step-by-step lesson plans designed to be highly flexible and easy to use.
Tulgan's research and proven approach has shown that the key to teaching young people the missing soft skills lies in breaking down the critical soft skills into their component parts; concentrating on one small component at a time; with the help of a teaching-style manager. Almost all of the exercises can be done in less than an hour within a team meeting or an extended one-on-one. The exercises are easily modified and customized and can be used in many different ways:
- As "take-home" exercises for any individual or group
- To guide one-on-one discussions with direct-reports
- In the classroom as written exercises or as group discussions
Managers—and their young employees—will find themselves returning to their favorite exercises over and over again. One exercise at a time, managers will build up the most important soft skills of their new young talent. These critical soft skills can make the difference between mediocre and good; between good and great; between great and 'one of a kind.'
From the Back Cover
PRAISE FOR BRIDGING THE SOFT SKILLS GAP
"Bridging the Soft Skills Gap offers a powerful tool to this new generation of employees and their managers to understand the skills needed to be successful in a multi-generational company with a straightforward and easy to implement 'how to' approach."
—Larry Lawson, CEO, Spirit Aero Systems, Inc.
"Tulgan takes understanding and addressing challenges with 'generational diversity AND inclusion' to the next level. This book is chock-full of meaningful and effective strategies for getting the most out of this critical talent component."
—Sue Unvarsky, Senior Vice President, Operations, Prudential Retirement
"Managers and leaders will find Bruce's work a valuable resource for how to engage and motivate a younger workforce."
—Stephen Hampson, President and General Manager, MeritorWABCO
"As you read this book, as well as his others, you can't help but think of real people and real situations in your organization that you are dealing with every day…. We look forward to embracing and incorporating his lessons on how to teach the missing basics in our leadership development program."
—Steve Bell, EVP & Director, Human Resources, National Penn Bancshares
"Bridging the Soft Skills Gap is an essential tool for developing today's talent. Tulgan's book offers an easy, no nonsense approach to building greater soft skills critical for success."
—Tani Bialek, PhD, Director, Learning and Professional Development, McGladrey LLP
"Bruce Tulgan offers down-to-earth, practicable and actionable answers. Tulgan again identifies a critical issue plaguing many of today's companies, and provides clear step-by-step instruction for teaching professionalism, critical thinking, and followership."
—Gregg Edwards, Chief People Officer, Asante Health System
"In the restaurant business, our brand is primarily delivered to every guest every time through our hourly teams, the Millennial workforce. We've incorporated Bruce's concepts and practices into our training materials and daily management practices."
—Alan Palmieri, Co-Owner/Partner, Marlow's Tavern
"This book offers immediately transferable ideas and guidance for a leader to enable your employees to bridge the gap in basic skills."
—Sylvia B. Vogt, President, Carnegie Bosch Institute for International Management at Carnegie Mellon University
"Bruce's methods for training young talent in soft skills are not only effective but help bridge the generation gap in the workplace and prepare future leaders for success."
—Ray Kotcher, Senior Partner and Chairman, Ketchum, Inc.
"Professionalism, critical thinking and followership are critical skills for today's law enforcement professionals. Bruce provides common sense solutions for managers to develop these skills in themselves and their employees."
—Colonel Craig Price Superintendent, South Dakota Highway Patrol
About the Author
BRUCE TULGAN is the founder and CEO of RainmakerThinking, Inc., a management research and training firm, as well as RainmakerThinking.training, an online training company. Bruce is an adviser to business leaders all over the world and a sought-after keynote speaker, seminar leader, and author of numerous books, including the bestselling It's Okay to Be the Boss, the classic Managing Generation X, Not Everyone Gets a Trophy, It's Okay to Manage Your Boss, and The 27 Challenges Managers Face.
Most helpful customer reviews
3 of 3 people found the following review helpful.
MUST READ FOR YOUNG PROFESSIONALS
By Rusty Melges, J.D.
For young professionals who want a jump start to their career, this book is a MUST READ. For us young professionals, the majority, if not all, of our time seeking college and graduate degrees was spent in the classroom gaining the substantive knowledge that our perspective degrees have to offer. Very little time was spent acquiring the soft skills Mr. Tulgan speaks about in his book. That is why this book is a MUST READ FOR YOUNG PROFESSIONALS. This book will not only teach young professionals how to acquire the necessary soft skills to succeed in today's workplace, it also (and in my opinion more importantly), saves your employer the time, effort and expense of teaching them to you, a young professional, him or herself.
4 of 5 people found the following review helpful.
Younger Professional's Review
By Donnine Canamar
I'll update this as I read through the book, as I am about 30% through it.
Being a young professional, I can tell this book was not intended for me to read. While the first part of this book has been, to say the least, insulting, it has informed me a bit better about where biases occur towards me and my generation. It's also helped to see which behaviors may be subliminally amplifying those perceptions that I'm doing. "Self-Evaluation," as it were. But I do have an issue with how this gap is presented.
The tone of the book implies that all of the workplace problems are caused in the faults of the absence of these "soft skills," which, I don't believe they do. The assumptions this book makes is A.) Every company who assimilates new talent should reserve the right to keep in good standing with bad practices, and B.) Young ideas are threatening. This, so far, doesn't leave room for managers to meet half way. This seems to be catered more towards fostering improvement in the soft skills of the younger generation, while not addressing the faults in the soft skills of management. Isn't it equally important for young professionals to gain these soft skills as it is for the older professionals to address their own attitudes (yes, attitudes) about younger people? It doesn't seem fair to attribute the entire problem to one side.
Maybe this is my own personal bias coming through, but I think there should be some game plan to address the power of being wrong. Especially in the age of the internet, best practices change all the time, and this leaves error in judgement on older professionals' side. What if management is wrong, and the correct answer is being offered by a younger employee, but it falls on deaf ears, simply because these biases are being unfairly applied? How then do you get around your own personal biases and help the company grow, even if you, your seasoned self, did not offer that solution? I think a lot of these issues are over simplified for the sake of creating a "game plan" to teach young people these skills. And that's a dangerous over simplification to make, especially if it ends up costing the company money off of personal preferences. These seem to offer more biases to adopt than to overcome. It seems to widen the gap, for me, into "It's an Us VS. Them" mentality. I don't think it should be that way.
I'll update it more, as I read. But these are my initial reactions.
2 of 2 people found the following review helpful.
Right on point!
By Eliza
The issues Mr. Tulgan raises are critical for anyone recruiting and managing individuals from "Generation Z." I work at a business school and Mr. Tulgan is right on point. Generation Z has amazing energy, technological capabilities, and a global orientation that earlier generations did not have, but they are missing soft skills and that harms their ability to succeed on teams and in the workplace. This book will be invaluable to many!
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